Thank you for your interest in Beach Fest Groom Expo. Our refund and return policy is designed to ensure your satisfaction with your ticket purchases and other transactions. Please read the following policy carefully.
1. Ticket Purchases
All ticket purchases for Beach Fest Groom Expo are subject to the following conditions:
- Refunds: Tickets are generally non-refundable. However, refunds may be considered under specific circumstances, such as event cancellation or significant changes to the event schedule.
- Cancellation by Beach Fest Groom Expo: If Beach Fest Groom Expo cancels the event, you will be entitled to a full refund of the ticket price. We will notify you as soon as possible in the event of a cancellation.
- Event Changes: Beach Fest Groom Expo reserves the right to make changes to the event schedule, speakers, or activities. In such cases, refunds will not be issued unless the changes are significant and materially alter the nature of the event.
- Transfer of Tickets: Tickets may be transferable to another individual, subject to approval by Beach Fest Groom Expo. Please contact us to request a ticket transfer.
2. Competition and Exhibit Fees
Fees for competition entries and exhibit spaces are subject to the following conditions:
- Refunds: Competition and exhibit fees are generally non-refundable. However, refunds may be considered if you cancel your participation before a specified deadline, as determined by Beach Fest Groom Expo.
- Cancellation by Participant: If you cancel your participation, the refund amount (if any) will depend on the timing of your cancellation. Please refer to the specific terms and conditions outlined in your registration agreement.
- Cancellation by Beach Fest Groom Expo: If Beach Fest Groom Expo cancels a competition or exhibit, you will be entitled to a full refund of the fees paid.
3. Merchandise and Other Products
For merchandise and other products purchased through our website, the following conditions apply:
- Returns: We accept returns of merchandise within 14 days of the purchase date, provided the items are unused, in their original condition, and with all original packaging.
- Refunds: Upon receiving the returned merchandise, we will issue a refund to your original payment method, excluding shipping costs.
- Exchanges: If you wish to exchange an item, please contact us to arrange the exchange. Exchanges are subject to availability.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.
4. How to Request a Refund or Return
To request a refund or return, please follow these steps:
- Contact our customer support team through our contact page link provided on our website.
- Provide your order number, the reason for your request, and any relevant details.
- For returns, we will provide you with instructions on how to return the item.
5. Processing Time
Refunds will be processed within 14 business days of receiving your request or returned item. The time it takes for the refund to appear in your account may vary depending on your payment provider.
6. Exceptions
Certain items or services may be non-refundable or non-returnable, as indicated at the time of purchase. These exceptions will be clearly stated on our website.
7. Changes to This Policy
Beach Fest Groom Expo reserves the right to modify this refund and return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the change.
8. Contact Us
If you have any questions or concerns about our refund and return policy, please contact us through our contact page link provided on our website.
